Frequently Asked Questions
Everything you need to know about your Goated Footwear experience.
How do I know I am purchasing authentic sneakers?
At Goated Footwear, authenticity is our priority. Every pair undergoes a rigorous multi-point inspection process by our expert authentication team before being listed for sale.
What is your shipping policy and delivery timeline?
We offer worldwide shipping. Orders are typically processed within 2 business days. Domestic delivery takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Can I return or exchange my shoes if they don't fit?
Yes, we offer a 14-day return policy for items in original, unworn condition with all security tags attached. Please consult our size guide before purchasing to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How should I care for my premium footwear?
We recommend using a specialized sneaker cleaning kit and avoiding machine washing. For suede and nubuck pairs, use a dedicated brush and water-repellent spray to maintain the material's integrity.
Do you offer limited edition drops and pre-orders?
Exclusive releases are announced via our newsletter and social media channels. Due to high demand, these items are sold on a first-come, first-served basis and are typically excluded from promotional discounts.